Thank you for shopping at Helen's Official. Please read our refund and return policy carefully before making a purchase.

Once an order is placed, no returns or cancellations are allowed. However, we understand that unforeseen circumstances may arise. Here are the conditions for refunds:

1. Receipt of items in the wrong color or model.

2. Missing quantities in the order.

To initiate a refund, please contact us within 24 hours of receiving your order, providing clear details and supporting evidence such as photos.

Please note that all refund requests are subject to review and approval by Helen's Official. Thank you for your understanding and cooperation.